Last Updated: [Insert Date]
Welcome to [Your Website Name]. We want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
📦 1. Return Eligibility
You can request a return if:
- The product is damaged, defective, or incorrect
- The product is unused and in original condition
- The request is made within 3 days of delivery
❌ Returns are NOT accepted if:
- Product is used or worn
- Size issue (unless wrong item sent)
- Change of mind after receiving the product
⏳ 2. Return Time Frame
- Return request must be made within 72 hours (3 days) after receiving the product
- After this period, we may not accept return requests
💰 3. Refund Policy
Once we receive and inspect your returned item:
- ✅ Approved → Refund will be processed within 3–7 working days
- ❌ Rejected → Item will be returned back to you
💳 Refund Method:
- Mobile Banking (bKash / Nagad / Rocket)
- Bank Transfer
🚚 4. Return Shipping
- If the issue is our mistake (wrong/damaged item) → We will bear the return cost
- If the return is customer-related → Customer must pay delivery charge
🔄 5. Exchange Policy
We offer exchange instead of refund in some cases:
- Wrong product delivered
- Damaged item received
Exchange delivery time: 2–5 working days
📸 6. Proof Requirement
To process your return faster, please provide:
- Product photos or video proof
- Order ID / Invoice
Send via: [Your WhatsApp / Email]
⚠️ 7. Important Notes
- Unboxing video is highly recommended for claims
- Color may slightly vary due to lighting
- We reserve the right to reject invalid requests
📞 8. Contact Us
For return or refund requests:
- 📧 Email: [Your Email]
- 📞 Phone / WhatsApp: [Your Number]
- 📍 Address: [Your Address]